When requesting “events” as a column when listing or searching cases with the API, you’ll be given an event code to describe the action taken along with other data about the case event.

  • evtOpened = 1
  • evtEdited = 2
  • evtAssigned = 3
  • evtReactivated= 4
  • evtReopened = 5
  • evtClosed = 6
  • evtMoved = 7 ‘ 2.0 or earlier. From 3.0 on this was recorded as an Edit
  • evtUnknown = 8 ‘ Not quite sure what happened; display sVerb in the UI
  • evtReplied = 9
  • evtForwarded = 10
  • evtReceived = 11
  • evtSorted = 12
  • evtNotSorted = 13
  • evtResolved = 14
  • evtEmailed = 15
  • evtReleaseNoted = 16
  • evtDeletedAttachment = 17