Manuscript will automatically complete any previously entered email addresses it comes across. Hooray! Sometimes, an address needs to be removed because it’s out of date or incorrect. Email addresses are removed through the Manuscript API. Here’s how to do it:


Log On to the Manuscript API

Acquire an API Token (note that this process requires elevated permissions, so you’ll need to use an administrator’s account to generate the token). Now you can issue commands against the API to remove email addresses.

Remove the Target Email Correspondent

With your token, issue the delete correspondent email address command through the Manuscript API. For example, if your correspondent is “whoops@thisiswrong.notright”, your request might look something like this:

curl -X "POST" "" \
     -H "Content-Type: application/json; charset=utf-8" \
     -d $'{
  "token": "3glpahm7bca6aaq3k5911j8p2mp7o2",
  "sEmail": "whoops@thisiswrong.notright"

This step can be repeated as many times as necessary to remove auto-complete entries.

Log Off of the Manuscript API

Issue the logoff command. This invalidates your token and ends your XML API session.

Note: A community user’s email address will appear in the autofill options, and can’t be deleted using this method – you’ll need to deactiveate the community user to prevent the email address from autofilling in your email cases.