Community Case List is an optional feature in Manuscript. The Community Case List allows Manuscript community users to keep track of relevant Manuscript cases more easily and to view correspondence in cases which were opened by people other than themselves. Without this feature, Manuscript defaults to showing a community user only the list of cases they submitted.

Getting Started

Administrators can enable the Community Case List by going to AvatarExtra Features. If you are just getting started with community users, make sure they are enabled for your site. See this guide for more details about user types in Manuscript.

Using the Feature

Once the list is enabled in Extra Features, you can expose the titles and basic status information of cases in a project to community users by editing the project’s permissions. You can give individuals or groups of users permission to view the list and submit new cases. Note that inside a community user group, you can allow any user with an email address at a specified domain access using a “wildcard member.” (details here)

When a permitted community user logs into Manuscript, the usual Case Status link is changed to give them a full list of cases in the project you allowed (instead of the default of showing just a list of cases opened by the current user). When the community user clicks on the Case Status link, they will see a list of projects available for listing above the ticket entry dialog.

When clicking one of these projects, the community user is presented with a full-width case list showing all cases in the projects which have a ticket. Cases without tickets are never shown in this list. The information provided to the community user in the list is slightly more than what the public user can see with the ticket: the list shows the category, the case ID, the area, the title, the version field, the priority and a simplified status (open/resolved/closed) grouped by milestone and ordered by date (newest first), priority and case number. All cases are linked and displayed via their short ticket (so that the normal “public case view” is triggered in Manuscript).

Clicking through to one of the cases gives the same public view Manuscript offers anonymous viewers who have the “ticket” link: only email events in the case to or from the case’s correspondent address.

Note that removing a case’s public access will always prevent viewing it, but it does not exclude it from the Community Case List.