New Features Enabled:

  • A new sorting option “importance” is available to order your cases by a combination of factors which we think make it more likely you are interested: due date, backlog order, priority, and recently edited (documentation)
  • The My Cases and Inbox filters are no longer built-in. They are saved filters like any other so you can now modify them and even rename or delete them
    This feature requires an upgrade to your account’s database. It will be run, enabling the new behavior whenever your site hits its local midnight following the release. You may not see the change for up to 24 hours¬†after 8.15.374 is deployed